Free Shipping

KIKIT prmarily sells to New Zealand and Australia and uses Austsralia Post, New Zealand Post and between countries we use DHL.

Free Express Post shipping is offered for orders over $200 and is handled by Australian Post within Australia and DHL for international shipping. For orders both domestic and international under $200 a flat rate of $9.90 will apply

All nicotine products will be dispatched by our international warehouse out of Hong Kong and sent DHL. Delivery normally takes 2-3 days

New Zealand and other International orders have a flat rate of $19 shipping. Shipping is by DHL Express and normally takes 48 hours

 

Change or Cancellation of Orders

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. (info@kikitecigs.com.au) If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. All non nicotine product is sent within Australia through Express Post and nicotine packages are sent via DHL from our international warehouse Your order will be sent within 3 working days after it has been placed.

1 Year Warranty

Kikit E Cigarettes are made from quality raw materials and are manufactured with quality control mechanism and we state that all products shall be free from defects in material or workmanship for a period of one year from the original purchase date.

In the first instance please email your concerns to info@kikitecigs.com.au providing proof of purchase information and the reason for your return

Upon assessment from our technical department your replacement products will be sent within 14 days of receiving them. If there is evidence of misuse your warranty will be voided.

Returns Policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

You always have a 12 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.

7-Day Money-Back Guarantee

Our customer experience is vital to our growth so for what ever reason if you are not satisfied with your KIKIT E Cigarette purchase you may return your goods providing all original packing is intact  . Please send to

KIKIT ECIGS
Warranty Returns
PO BOX 522
WOOLLAHRA NSW 1350

Please email info@kikitecigs.com.au once you have despatched your goods

All refunds will paid by the same method of original payment. Please allow up to 14 days for processing.